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Founded in 2011, SYNERGEN Health is a leading provider of transformational revenue cycle solutions and services in the healthcare industry. Leveraging innovative Analytics, Artificial Intelligence/Machine Learning, and Robotic Process Automation, we specialize in digitizing healthcare processes to maximize revenue potential. Our technology-driven approach reimagines revenue cycle management, enabling our client partners to achieve unprecedented efficiency, cost savings, and value and best serve their communities. With a presence in over 45 states in the USA, our mission is to catalyze change in the healthcare industry, collaborating closely with our clients to lower the cost of collections while upholding the highest compliance standards. We are dedicated to driving positive change as we continuously strive to transform ideas into new and improved solutions, services, and prescriptive processes. SYNERGEN Health has been ranked among the 5,000 fastest-growing private companies in the U.S. for seven consecutive years by Inc. magazine. Additionally, SYNERGEN Health was recognized as one of the 70 Best Large Workplaces in Asia by Great Place to Work® in 2025.

Technical Support Executive

The primary objective of the Technical Support Executive is to maintain the organization’s IT infrastructure in an operational state while delivering the highest standards and ensuring outstanding experience for all SYNERGEN employees and clients. The ideal candidate should be a strong team player who can effectively coordinate with IT team members across different shifts and locations. The candidate should possess excellent communication skills in English (both verbal and written), demonstrate strong work ethics, maintain a positive attitude, and show a genuine passion for their work. The role requires flexibility to work in a shift-based environment, including late shifts between 6:00 PM and 4:00 AM, across multiple locations. The ability to work additional hours when required is essential.

Duties & Responsibilities

• Provide technical support for troubleshooting desktops, laptops, and other hardware equipment such as printers, desk phones, and network devices to ensure smooth IT operations.
• Identify, troubleshoot, and resolve IT issues with a strong customer-focused and problem-solving approach.
• Respond to assigned IT support tickets and resolve them within defined SLAs, ensuring user satisfaction.
• Keep users informed of the status of their IT support tickets and maintain required IT and technical documentation.
• Perform first-line investigation and diagnosis of incidents and IT service requests.
• Conduct regular daily, weekly, and monthly checks on servers, workstations, PCs, and laptops.
• Perform regular backups of servers and systems and test the reliability of completed backups.
• Install and configure computer systems, operating systems, and software; set up user access and troubleshoot IT issues in compliance with standard IT policies and procedures.
• Continuously monitor network links and external services and proactively coordinate with ISPs and system vendors in the event of anomalies.
• Collaborate with other IT team members to improve existing systems and operational practices.
• Ensure compliance with ISO 27001 and ISO 9001 standards.

Skills & Technical Qualifications

• Minimum 1 year of hands-on experience in L1 or L2 IT infrastructure and systems support.
• At least 1 year of experience in IT customer service delivery and IT operations.
• Hands-on experience managing Windows Server and Windows Client environments; experience with Linux servers is an added advantage.
• Ability to manage Active Directory, DNS, DHCP, VPN, and WSUS, with sound knowledge of TCP/IP, VLANs, and RDP environments.
• Experience maintaining IT infrastructure networks, IT equipment, CCTV systems, access control systems, and Soft PABX systems.
• Sound knowledge of managing cloud and on-premises infrastructure and backup solutions.
• Experience with Microsoft 365 and cloud platforms such as Microsoft Azure and AWS.
• Knowledge of server virtualization using VMware and Microsoft Hyper-V.
• Ability to work independently with minimal supervision while functioning effectively within a team environment.
• Knowledge of ITIL best practices and IT service management will be an added advantage.
• Knowledge of ISO 27001 standards will be an added advantage.

Academic Qualifications

• Diploma or Higher Diploma in IT, Computer Science, Networking, or Computer Hardware from a recognized university or equivalent institution.
• A bachelor’s degree in IT, Computer Science, or Networking from a recognized university or equivalent qualification will be an added advantage.
• Vendor certifications such as VMware, AWS, Azure, MCSA, MCSE, or MCITP will be considered an advantage.